Shipment

All orders are well packed, protected and shipped in quality cartons, so you ensure the product arrives in perfect condition.

Please note that the products will be shipped once we have received the payment. For this reason, you need to make sure that all personal data and shipping details regarding your order are correct to ensure a smooth delivery. Your order will be sent through the transport company and we will also send you the tracking number by email so that you can follow your order.

In some cases, it may take time to process the order. We will contact you if there are any delays.

If there is no one at the specified address, the transport company will leave a warning to arrange a new schedule or for you to pick it up at your local post office.

If an order is returned to Kraken Copenhagen because it was not picked up at the local post station in time, or due to missing data or errors in the delivery address, we will send the order back to the customer, but in this case the customer will pay the respective delivery costs.

Kraken Copenhagen rejects any liability in any delay or impossibility of processing an order, mainly the delivery action, due to errors, incomplete address information or lack of information communicated by the Customer.

Shipping

When will my order ship?

We ship orders every weekday

 Before 17.00

Orders are shipped for same-day delivery.

 After 17.00

Orders are shipped for delivery the following day.

Delivery

When will I receive my order?

You will receive an email as soon as we have registered your payment. You will receive your products within Denmark 1-2 business days, Sweden 2-3 business days, Europe 4-6 business days and remaining countries 6-10 business days

Change of order (address/item)

-If you have any changes or additions to the address of the order you have created, please contact our customer service as soon as possible.

• Our customer service can be contacted at: kunderservice@krakencopenhagen.com

- If you wish to add or remove an item from the order you have just created, you must as soon as possible stop the order from being shipped by contacting our customer service.

• Our customer service can be contacted at: kunderservice@krakencopenhagen.com

Shipping costs

Denmark 1-2 business days

Sweden 2-3 business days

Europe 4-6 business days

Remaining countries 6-10 business days

- 1 Day Shipping 30 Euro  

Europe 1-2 business days

Remaining countries 1-2 business days

- Express 20 Euro

Remaining countries 2-4 business days

Europe 2-3 business days