Terms and Conditions

Terms of Trade

General Information

krakencopenhagen.com

Kyr Technology ApS

VAT: 43366084

Address: Høje Taastrup Boulevard 82, st. Høje Taastrup

Ordering

On www.krakencopenhagen.com, you can order all items displayed on our website.

When you order via the Internet, you will receive an order confirmation via email (provided you have provided the correct email address). You can then track your order with Track & Trace.

Payment

At www.krakencopenhagen.com, you have the option to pay with the following payment cards:

Visa Dankort
MasterCard
Mobile Pay
Apple Pay
Gpay

When paying by credit card, you are protected against misuse. Our webshop uses SSL (Secure Socket Layer) in our payment system. This way, you are well protected and can shop safely online. The data you send in connection with a purchase paid with a credit card is encrypted (SSL), and only PBS can read it.

The amount for the goods is charged upon dispatch, and krakencopenhagen.com can never draw a larger amount than what you have approved at the time of purchase.

Krakencopenhagen.com does not charge any fees for purchases. All prices include VAT and taxes. The amount is only debited from your card when the item is dispatched.

Shipping / Delivery

When will my order be shipped?

We ship orders every weekday.

Before 5:00 p.m. Orders for delivery on the same day are dispatched.

After 5:00 p.m. Orders for delivery the next day are dispatched.

Delivery

Delivery Time - When will I receive my order?

You will receive an email as soon as we have dispatched your order. From this point, your order will typically be with you within 1-2 business days in Denmark, 2-3 business days in Sweden, 3-4 business days in Europe, and 4-10 business days in other countries.

Change of Order (Address / Item)

If you have changes or additions to the address on the order you have placed, please contact our customer service as soon as possible:

For address change for order - our customer service can be contacted at:

Email: kunderservice@krakencopenhagen.com

If you wish to add or remove an item from the order you have just placed, please stop the order from being dispatched by contacting our customer service as soon as possible:

To stop the order - our customer service can be contacted at:

Email: kunderservice@krakencopenhagen.com

Shipping Costs

Free shipping for purchases over 499 kr

GLS Parcel Shop: 39 kr GLS Home Delivery: 59 kr

Denmark: 1-2 business days Sweden: 2-3 business days Europe: 3-4 business days Other countries: 4-10 business days

If the order has not arrived after 2-3 business days - What should I do?

We ship all Danish shipments with day-to-day delivery, so your order will typically already be delivered the next business day from the time you receive the shipping email. However, occasionally an order may be delayed by one day during shipping.

If you have not received your order after 2-3 business days from receiving the shipping email, please contact us so we can ensure you receive your items as soon as possible.

Before contacting us, please double-check your order confirmation to see if your delivery address is correct. If there has been an input error, if the house number is missing, or if the name of the person who is to receive the package is not on the mailbox, your package will be returned to us.

This is a slow process and typically takes a week. In the event that we receive your order back, we will contact you as soon as possible to find a solution.

For questions about the delivery of your order, our customer service can be contacted at:

Email: kunderservice@krakencopenhagen.com Please remember to include your order number in the email.

Returns

You must return your order to us within 14 days.

If the right of withdrawal is used, the buyer pays for the return of the item to our address.

You should send the item securely packaged along with a copy of the invoice or provide the invoice number clearly, and write clearly that you wish to exercise the right of withdrawal.

If you regret your purchase, the item must be sent to: Høje Taastrup Boulevard 82, st. Høje Taastrup

What should I do if I want to exchange or have ordered the wrong item?

If you have mistakenly ordered the wrong product for a different model than you have, it is easy to exchange it for the correct one.

If you know what item you want to exchange for:

Simply place a new order with the correct item, and we will send the new order as soon as possible.
The incorrect item is packed back into the package it came in. In the package, you must enclose a note with the order number or a copy of the receipt/order confirmation, and write that the item is being returned.
The package is sent to our address.

We will refund the money for the item to the payment card used to pay for the order.

What should I do if I have received the wrong item?

It can unfortunately happen that we have mistakenly sent you the wrong item. If this is the case, we will ensure that you receive the correct item as soon as possible, and we will of course cover the return postage.

Simply contact our helpful customer service, and we will rectify the error and send you the correct item.

For inquiries about receiving the wrong item, our customer service can be contacted at:

Email: kunderservice@krakencopenhagen.com

Please remember to include your order number, and if possible, include a picture of the item.

You can double-check with your order confirmation, which you received via email, to see whether you have accidentally ordered the wrong model, or if it is us who have mistakenly sent you the wrong item.

What should I do if I have received a defective item?

We do our best to pack all orders as securely as possible, but unfortunately, it is not always enough, so it can happen that the package or envelope is treated a little too roughly during shipping.

If your item is broken or otherwise damaged upon receipt, simply send an email to us with one or two pictures of the damage to the item. After that, you will be contacted by our customer service, who will arrange for a replacement of the item.

For inquiries about receiving a defective item, our customer service can be contacted at:

Email: kunderservice@krakencopenhagen.com

Please remember to include your order number, and if possible, include a picture of the item.

Any return postage and additional postage, we will of course cover, so it will not cost you any extra.

Can I cancel part of the purchase?

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.

Note that you will not receive a refund of the shipping costs if you cancel part of your purchase.

Condition of the item upon return

The package must under no circumstances be open or used.

Warranty / Guarantee

Regarding complaints, you should contact our customer service in advance. Our customer service will be ready to assist you with both returns and guidance.

For inquiries about complaints, our customer service can be contacted at:

Email: kunderservice@krakencopenhagen.com

Please remember to include your order number, and if possible, include a picture of the item.

Complaints Procedure

If you as a consumer want to complain about your purchase, you should contact us at: kunderservice@krakencopenhagen.com

The customer is responsible for the shipment. We offer a 2-year warranty in accordance with applicable consumer protection laws. Our warranty covers defects in material and/or workmanship, but does not cover defects or damages caused by improper use of the product or service. We encourage you to report any issues immediately upon discovery. When returning the item, please ensure it is packaged securely.